Our business hours are 10:00-5:00 PM (Arizona time), Monday - Friday. Orders placed over the weekend are processed the following week. Most orders are processed within 24 hours (Monday - Thursday) or according to the specific processing time listed on the product page, and are sent according to customer shipping preference. Sometimes orders may be delayed because we are out of stock, holidays or special events. We will try to notify you if this is the case. If you need something urgently, please call ahead to make sure we can process your order within the time needed. Once your order is "processed," that means payment has been accepted and order received. After we ship the order, an email will be sent stating the order has been "completed" and a tracking number from UPS will follow.
What is your Return Policy?
Prior authorization is required prior to returning or exchanging and item purchased on SloopysAZ.com and must be returned within 15 days (except for the holidays) of receiving the order or no refund or exchange will be granted. If you are returning an item(s), you will be refunded the price of the product and any taxes or fees minus freight charges. If you are exchanging an item, please ship the item back to us and write a note describing the new size or item you would prefer on your invoice. Once received, we will ship the requested item out and pay for return shipping to you.
Where do I send return or exchange merchandise?
All Returns or Exchanges must receive an RMA before being authorized for return. This must be processed within 15 days of shipment received to be accepted. Returns or exchanges received after 15 days will be returned to sender.
137 E Elliott Rd. #1490
Gilbert, AZ 85299-1571
PO Box 1104 Queen Creek, AZ 85142